Blaze battery issues

[jlogen]

My first Fitbit Blaze tracker died just shortly after 1 year.  I had to haggle with the Fitbit customer service and all they could offer me was a 25% discount.  At this point I was not interested in purchasing another Fitbit, considering mine died only after a year. The customer sales rep was nice enough to then replace my Fitbit completely to keep me as a Fitbit user. However, yet again the battery has died within four months and this time around all Fitbit can do is offer a 50% discount. Why would I purchase a device (even if it's 50% off) that has now failed me twice? I rather take that money and put it towards a more reliable watch.  Very disappointed with Fitbit.

Moderator edit: subject for clarity

[WendyB]

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

[Stall357]

I have experienced the same issue obviously a defect!!  I cant see myself buying a product that will die after a year or less!

[AlejandraFitbit]

A warm welcome to the Community @Stall357, @jlogen and @WendyB thanks for stopping by.

I am sorry to hear about the battery issues you experienced with your trackers. But, it is great to hear that our support team offered a discount. If you are interested in using it, I recommend taking a look at this page, where you will be able to compare the trackers in which you can use this. Maybe there is one that meet your needs.

See you around. 

[Maganda]

Hello jogger, 

i just had my fitbit die on me, too. I am very disappointed with this piece of bit not fit. I did not know you have to replace the whole thing if battery dies. They gave me 25% too. Can’t afford to even buy a new one 

[Odyssey13]

Hi @Maganda

I just replied to your thread here - click to go there

[Maganda]

I really don't understand why they said that it is great that they offer a discount and they know that the device is defective. They already know that the product is defective and they are still selling it.