Blaze: battery life and syncing issues

[Jenga2124]

I've only recently purchased the Blaze and I am pretty disappointed. 

I pretty much have everything turned off (kinda defeats point of a smart watch but hey ho) and even have brightness on dim, yet the battery life is shocking! I only charged it this morning and yet it is showing as 50% battery life?!I do not have all day sync on, do not leave Bluebooth on. Any suggestions?  

Also;  it regularly does not sync. I constantly have to uninstall the fitbit app and also Go through the process of "set up a new device"  takes forever to 'replace Blaze'..i am sick of having to do this for what is a 2 week old device! 

Any suggestions? I am close to sending this thing back. 

[JillMSR]

Send it back. It shouldn’t work like that. I’ve been extremely happy with mine for almost a year until just this week when it stopped holding a charge. This is my second one. First Fitbit I had lasted for many years. Not ready to get be up on them yet but am concerned about battery problem. You should definitely send yours back. 

[GoGarmin]

I have same problem, there is no solution or support on this.  I too am returning this product that is clearly not ready for market.

[Jenga2124]

I've tried to give it a go but yet again I am having to through process of set up new device just to sync. Battery barely lasts 2 days. 

Ringing fitbit tomorrow and sending back! 

[Jenga2124]

Thank you. Definitely ringing fitbit tomorrow and send back. Not sure whether to ask for a replacement or just get my money back and go to Garmin 

[GoGarmin]

I have spent 45 minutes on the phone with FitBit today, and they have no idea why mine will not sync with my iPhone.  They asked me to send screen shots of the iPhone fitbit app, because it is not the same screen of menus as the teleworker's screen in whatever country this call center is in and the call center isn't really a diagnostic tech, he's going from canned screen shot menu's.  In short, 14 days straight of no GPS connecton possibility and no resolution from Fitbit as to why even when working direct with them (via their 3rd party outsourced call center in some other country).

[AlejandraFitbit]

It's great to see you around @Jenga2124, @GoGarmin and @JillMSR thanks for stopping by.

I just want to thank you for troubleshooting this by yourselves. If your trackers aren't syncing, I recommend following the instructions provided in the Having trouble syncing? post. Now about the battery, take a look at this post and follow the steps provided there.

Let me know the outcome. 

[celiawheelia]

I am on my 3rd blaze, my original one was replaced as it would power down during syncd GPRS runs (very annoying). I was very pleased with the service. The second blaze wouldn't sync at all so they sent me a third, I have intermittent sync issues. My GPRS connection breaks during syncd exercises around once a week, so I get inaccurate run info. The only way I can resolve this is to unpair, delete the app, force a shut down of my tracker, reinstall the app and reconnect. It's becoming very annoying. I am now doing this once a week as routine to try to prevent the situation arising. An indication of the link starting to fail is I have to force a sync to update the app from my tracker. Am getting really fed up. I loved my original tracker. Am now thinking of ditching my blaze and getting something else. 

[AlejandraFitbit]

Great to see you participating in the Community @celiawheelia. I would like to know if you have take a look at my previous post? If you haven't, I recommend doing it and follow the instructions provided there. Also, please check that your phone is a compatible mobile device.

Let me know how it goes.