Blaze battery not charging

[Kingjaymz]

I have seen MANY posts about people having their Blaze batteries die, after 2-3 years. It seems like Fitbit expects such people to simply trash their watches and buy a new one. I have seen posts where people were able to either buy the parts and make their own repairs or to send their watches away for repairs. Why Fitbit would not set up an in-house solution to this issue, I cannot fathom. They could make money, provide customer service (instead of cheesing customers off), and allow people to continue to happily use their Blazes, instead of being forced to replace them. It makes SO much sense to me. Better yet would be an easily replaceable battery. But at least if FB did it themselves, they could control the quality and the experience. If anyone from FB monitors these posts, I would like to see them make this available to customers...(so people will STAY customers). 

I post this selfishly, because my Blaze is starting to go. I would like a new battery so I can keep it for another 2-3 years. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @Kingjaymz. Sorry for the delayed reply. 

Thanks for the research done prior posting. Your feedback and comments are appreciated and we're always working to provide you with the best customer service. 

Our Support team and we as Moderators are always here to assist you and provide you with troubleshooting that can help you fixing the issue you might be experiencing. In this case, I would like you to restart your Blaze and follow the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

Blaze doesn't have an interchangeable battery but please try the troubleshooting mentioned above. 

Let me know how it goes. I'll be around if you need further assistance. 

[Kingjaymz]

Hello~
I have restarted the device. I will let you know if that makes
a difference. I am hopeful that changing the heart monitor to auto, instead
of "on" will help.

James

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Thanks for getting back @Kingjaymz. I appreciate that you're troubleshooting this with me. 

Let me know if restarting the device helps you. Catch you later. 

[Kingjaymz]

I LOVE my Blaze and will do anything I can to prolong its life and hang
onto it as long as I can!

James

Moderator edit: Removed personal information 

[mhernan240]

yes, I would love to let us know where we can buy a new battery.