Blaze battery not lasting one day

[Faye31]

I’ve had my blaze for about two years now and all of a sudden the battery will not last a day let alone a couple of days. I’m so frustrated as this was an upgrade from the charge 2 as that broke after 6 months. 2 years is still not that great. I don’t know what to do! 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Faye31 Welcome to the Fitbit Community! I hope you're doing well!

I will gladly assist you with this. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

[hortonb87]

Same issue. My fitbit Blaze is just about 1.5 years old and will not stay charged for a day. I have cleaned it and the charger. All-day sync is turned off. I dont use it for notifications. I charged it this morning when I got to work at 8am. Put it on my wrist at 11am and it showed full charge. It is now 4:30 and I was already at a red blinking battery level.

All support says they can do is offer a 20% discount to replace. Well, I had Charge HR initially and within a year of owning that the band began to bubble. They replaced it because it was under warranty. Then within a year with that new Charge HR the band began to bubble. But the warranty doesn't start over once they send you a new watch. So they offered a 20% discount. I weighed the options and decided to utilize that and upgrade to the Blaze. Now here we are 1.5 years later and they are wanting me to use a small 20% discount to buy a new watch. That would be 4 watches in just under 5 years. That is not a good look for a company that is supposedly about quality. I am unlikely to stay with fitbit. Instead I am likely to look to another wearable item that actually can be utilized to it's fullest function without dying in a matter of hours.

[SunsetRunner]

I am now also having this problem today. Before today, my Blaze battery was lasting at least 4- 5 days.  Maybe an update is needed?  Definitely looking for a solution before I spend more money on a new device. 

[Blaze517]

I sure hope it’s an update issue because I just started having the same problem two days ago, but by the looks of it Fitbit doesn’t make long lasting (more than 2 year) products...

[SunsetRunner]

I’m convinced that it has something to do with the update, given the number of people who are all of a sudden having issues with their FitBits.  Maybe you’ll have better luck than I did- best they offered me was 25% off a new product. No thank you. Mine was working just fine until I did the update, so in my opinion, FitBit needs to replace it. But since they won’t, it’s time for me to look into another brand. 

[Blaze517]

Oh absolutely! literally having that same argument with a rep online. I don't want a new watch, I just want mine to work like it had been the past two years smh

[GraceGFitbit]

Thanks for stopping by @hortonb87, @SunsetRunner and @Blaze517. 

I greatly appreciate your feedback, it is always useful. My apologies for the inconveniences you experienced with the Fitbit products and I thank you for the time you took to share your thoughts with us in here.

I just confirmed with our Support Team team that your case has been treated if you still having doubts I recommend you to contact them back for further assistance with this.

Please let us know if there's anything we may do to assist you in the meantime.

[hortonb87]

Oh my case has been "treated" as you say. With a measly offer of 20% off a new product. Like my initial post said, that would be my FOURTH fitbit product in as many years. Not with $100+ each year for me to continue to be fooled into thinking Fitbit may have actually come up with a solution to their shoddy products.

[Mrssharp12]

My blaze is the same.  Charged it fully last night and have had to put it on to charge already.  Not even a full 24 hours . I have turned off notifications but not helping . Any suggestions apart from what has been mentioned?

[Gemini48]

I also have a blaze that is 22 months old.  It has been several days now and not holding a charge for even a day.  I just cleaned the back of the blaze with rubbing alcohol and since my charger only has a plug, I am not sure how I could charge it into a USB port.  I am charging it again, but I will be very surprised if it holds a charge for more than a day.  I day good care of this and at best, it would hold a charge for 5 or more days, this is very discouraging, I don't have time to keep changing my Fitbit every 2 years, my last Fitbit lasted about the same amount of time.  It is not like this is a $20 watch, it is expensive and it should work for more than 22 months.  What else do you suggest?

[Gemini48]

P.S.  I have no idea how to restart my device?  Do you???????

[SunsetRunner]

Unfortunately, it sounds like the same thing that has happened to the rest of us has happened to you- and I totally believe it happened after the last update. Nothing you really can do now, except take it up with customer service, who will tell you it’s out of warranty and offer you 20% or 25% off a new device. So basically FitBit ruined our Blazes and won’t fix them. I’m using my friend’s Versa right now and don’t like it as much as I liked my Blaze. So I’m glad I’ve had this opportunity to test it out before I spent $150 on a new one. I’ll be looking for something other than a FitBit now. I hope you have better luck than we’ve had!! 

[Gemini48]

Thank you for your response, I really appreciate it and I am with you, I
will not be purchasing another Fitbit unless they give me a new one....I
don't have time to change Fitbits every year or so! This is my 3rd Fitbit!

[SunsetRunner]

They’re too expensive to have to replace every year and a half or two years!  And my Blaze was working just fine until last Wednesday.  It would hold a charge for 4-5 days at least!  Grrrrr 

[hortonb87]

You are supposed to hold down the single button and bottom button for 5 seconds and it restarts. I have tried this multiple times with no luck.

I even had customer service look at how fast my battery was dying and they agreed there was something wrong. Only 20% discount. I am looking for another wearable option at this point. I am not an apple consumer so I wont change everything just to get the iwatch or whatever it is called. I found a few i like, but they are too big for me. So trying to find something comparable in size to the blaze with good capabilities. Just returned one item because it didnt track anything well.

[hortonb87]

Any idea on what you will be going with? I am trying to find something new. I am leaning towards a misfit of some sort or a ticwatch. Still trying to justify the cost especially after the multiple issues I have had with fitbit. A bit more cautious about fitness watches now.

[Gemini48]

Thank you for telling me how to reset the Blaze; I just charged my blaze
and it took less than an hour to charge. I don’t know what I would
purchase, I am waiting to hear what my sister uses. I would not buy the
Apple Watch, I already sent that back; too complicated! I will let you
know if I find something better; very frustrating, right?????

[Helen66]

Same problem here. Working fine until yesterday then got battery message. Charged for an hr last night then again this morning. Showed fully charged but battery empty by 11. Seem to be a lot of cases to be a coincidence.

[GraceGFitbit]

Thank you for getting back to us @hortonb87 and @SunsetRunner. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to affect our trackers. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty or contact Support again.

Hi @Mrssharp12, @Gemini48 and @Helen66, it's great to see your participation in the forums! If you have checked @AlvaroFitbit post's, then the best it's to continue the assistance with the Support Team. I've created a Support Case for each one of you, you should soon receive an email from Customer Support at the email you used to register with the Community forums.

We truly appreciate your understanding and please don't hesitate to contact us back in case you have an additional question.