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Blaze black screen

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‎09-21-2018 11:07 - last edited on ‎09-23-2018 04:22 by Moderator Alum

‎09-21-2018 11:07 - last edited on ‎09-23-2018 04:22 by Moderator Alum

My Blaze has a black screen. I can reset the Blaze, the Fitbit logo appears, then a black screen with the battery symbol showing in the upper left corner. My Blaze is still recording my steps, but no screen. I have reset the Blaze three (3) times with the same outcome, Fitbit logo, black screen with battery symbol in the upper left corner. Any ideas would be appreciated!

 

Thanks!

 

 

Moderator edit: subject for clarity

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‎09-23-2018 04:24 - last edited on ‎05-28-2025 08:02 by Fitbit Moderator

‎09-23-2018 04:24 - last edited on ‎05-28-2025 08:02 by Fitbit Moderator

Hey @Teechii, great to see you here.

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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