Blaze blank screen flashing

[Hozza]

Hi

My blaze was powered down through the menu system, it had about 75% charge left at the time. When I turned the blaze back on all I get is the blank screen flashing dimly, alternating on/off at about 1 second intervals. The green light do not flash.

I have tried to force a restart using the published method (left button + bottom right button) to no avail.

After about an hour it stops flashing but it starts up again if I try to restart.

Can anything be done?

[jeaelena]

I'm presenting the same fault on my watch

[Hozza]

Hi

I've emailed customer support. If I get a response I'll let you know. 

[jeaelena]

Thank you very much. I hope they can help us....

[Pekesmom74]

I experienced the same issue over the weekend. I was alerted to my battery running low so I charged it, but the next day I had the blank, flashing screen. It eventually displayed a pixelated image of the Fitbit icon, but still flashing - either way I was unable to restart as suggested to other people who recently posted to this forum. I shared my issue, but have not received a response.

Then yesterday it looked like it was working again, but this time it was an error message about the clock face - still unable to restart. Later on the message was gone and the Blaze seemed to be working as I was able to maneuver between screens and it had kept accurate time plus I was able to shut down just to give it a fresh start and be certain it was working. Tricked again! Woke up this morning to find it shut down completely; it had a full battery last night. Placed it on the charger - nothing. Now it won't turn on at all 

[jeaelena]

I really hope they can help us 

[Hozza]

Hi

Having heard from customer support I think the problem is not repairable. My advice is to contact customer support yourself - you may be able to make a warranty claim.

[jeaelena]

thanks for the recommendation .

[Hozza]

They are sending me a replacement, I would contact them.

[Hozza]

Hi Pekesmom74

Contact customer support, they offered to send me a replacement Blaze. I think the warranty depends on the country you are in though.

Mine worked flawlessly for months then it just flipped out!

[jeaelena]

thank for your help!!!

[Stsaylor]

Good Luck! Mine stopped working for absolutely zero reason and all they did was offer me a measly discount to buy a completely different Fitbit. Not even a new Blaze. So goodbye Blaze, money spent on accessories, and Fitbit as a whole. Been screwed over 3 times by Fitbit now. Not falling for it again. 

[Pekesmom74]

I've had my Blaze since 2016 so I no longer have a warranty. The person I
spoke with sent me a 25% discount.
Glad to see you received assistance.

[Hozza]

I was lucky, it was still in warranty by a few months.

[AlejandraFitbit]

Hey everyone!

I hope you are doing fine, thanks for troubleshooting this by yourselves. I am glad to see here that some of you contacted our support team and were offered a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Now for the ones that were offered a discount, if you are interested in using it, in this page you will be able to compare all the Fitbit units, maybe there is one that meet your needs.

Let me know if you need anything else. 

[Stsaylor]

To help save me that trouble, could you answer this for me... Does Fitbit offer any products that last longer than 13 months? 

[AlejandraFitbit]

Thanks for your participation @Stsaylor.

Regarding your inquiry, I have had my Blaze for more than 2 years and it is working properly. You can always try the instructions provided in my previous post and also check our warranty policy.

Let me know if you need anything else. 

[Ks1Sunflower]

I'm going on my 3rd Blaze. The first didn't last a year and the second didn't last a month and I have to pay to return it before you'll replace it. So after this one fails, and we all know it will,  it's bye-bye Fitbit and hello Garmin.