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Blaze blank screen

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‎07-04-2018 12:23 - last edited on ‎07-05-2018 04:24 by Moderator Alum

‎07-04-2018 12:23 - last edited on ‎07-05-2018 04:24 by Moderator Alum

I did the reset, called customer service did everything they suggested. It vibrated, green lights in back, screen lights but not emblem or anything just blank lighted screen. This did not fix mine, after reaching out to Fitbit support they informed me my tracker was out of warranty and the only thing offered was 25% off the Blaze, no discount on the Versa. This is the first time I've really been disappointed in my Fitbit product and customer service both. Anytime previously with lower Fitbit products if there were issues they helped. Yeah $100 per year doesn't seem like a reasonable price for the Blaze.

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎07-05-2018 04:28

‎07-05-2018 04:28

Hey @Jksneddon, it's great to see you around.

 

I am sorry to hear about the display issue you experienced with your Blaze. If you haven't checked our warranty policy, you can do it here. If you are interested in using the discount you were offered, in this page you will be able to compare all the Fitbit products. Maybe there is one that meet your needs.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-09-2018 11:38

In response to AlejandraFitbit

‎07-09-2018 11:38

The issue is why would I want the same device that failed quicker than it should?  I would, of course, want to upgrade if I'm spending hundreds of dollars again and the discount offered was not applicable for the Versa.  Please don't reply to my issues with canned responses, I can look those up anywhere, they do not help or solve the issue.

Best Answer