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Blaze blank screen

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‎11-27-2019 20:12 - last edited on ‎11-28-2019 07:44 by Fitbit Moderator

‎11-27-2019 20:12 - last edited on ‎11-28-2019 07:44 by Fitbit Moderator

I took my Fitbit off and then came back to the screen being black and then turned blue when I tried to use it and it won't do anything else. I've put it on the charger and nothing has happened except getting the blue screen when I tap it. 

 

 

Moderator edit: updated subject for clarity

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‎11-28-2019 07:46 - edited ‎04-06-2024 04:11

‎11-28-2019 07:46 - edited ‎04-06-2024 04:11

Hi there @Rnsmith2, welcome to the Community Forums. Thanks for bringing this to my attention and for the details shared. 

I'd recommend to restart your Blaze by following the steps in the article: How do I restart my Fitbit device? 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-28-2019 07:46 - edited ‎04-06-2024 04:11

‎11-28-2019 07:46 - edited ‎04-06-2024 04:11

Hi there @Rnsmith2, welcome to the Community Forums. Thanks for bringing this to my attention and for the details shared. 

I'd recommend to restart your Blaze by following the steps in the article: How do I restart my Fitbit device? 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-02-2020 04:10

In response to MarreFitbit

‎04-02-2020 04:10

I just started having this same issue. I’ve done the restart by holding both buttons and the screen finally comes on. However; within an hour or two, it back to the black screen. I shouldn’t have to do a reset multiple times a day to be able to use my Fitbit. Any other recommendations?

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‎09-22-2020 04:33

‎09-22-2020 04:33

My screen is also blank as of yesterday. Screen has been glitching and turning off for 3 weeks now, and I could get it working by changing the clock face. Now it wont even do that. Just a black screen. Buttons won’t allow a reset. 

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