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Blaze blank screen

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‎08-17-2019 09:56 - last edited on ‎08-20-2019 12:34 by Fitbit Moderator

‎08-17-2019 09:56 - last edited on ‎08-20-2019 12:34 by Fitbit Moderator

Hi my Fitbit blaze was working this morning but now it’s showing nothing, I tried the restart method, left and bottom right button hold down for 10 - 12 seconds but to no avail. Also putting on in charger I think there is moisture in back sensor, also the battery only runs for couple of days before running out. I’ve owned it for about 5 years now. Do I need a new battery? Thanks.

 

Moderator edit: updated subject for clarity

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‎08-20-2019 12:39 - edited ‎03-05-2024 03:23

‎08-20-2019 12:39 - edited ‎03-05-2024 03:23

Welcome to the Community Forums @DC84. I'm sorry for the late response. Thanks for the steps you've tried so far in order to solve the issue with your Blaze. 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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