Blaze button not working

[Mortiis41]

I have had the Blaze for just under a month, and yesterday the inevitable happened - the dreaded "back button not working" problem that I have seen countless others experiencing here and on Youtube. Had I known about this issue before purchasing the Blaze, I never would have shelled out my hard-earned cash for it.

I can NOT restart my Blaze (it will not restart), and shutting it down does nothing, none of the buttons seem to be working (not just the back button). I would like a replacement immediately, or money back, as this is an item which I'd saved up for and purchased with careful consideration, only to then discover this issue.

Troubleshooting I have tried:

• Removing the device from the app and setting up again.
• Restarting the device.
• Shutting down the device.
• Letting the battery die completely.

None of these troubleshooting techniques have worked, and I am now stuck with a device which is practically useless. I would appreciate some help, advice, or a resolution ASAP (I Have already sent a "ticket" to support, but to no avail).

Moderator edit: Subject for clarity

[WendyB]

If you really want a  replacement you really need to contact support. Use the help link above

[AlejandraFitbit]

It's great to welcome you @Mortiis41, thanks for troubleshooting this inconvenience by yourself and @WendyB for stopping by.

I would like to know if you have heard back from our support team, have you receive a solution for this inconvenience? In the meantime, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Hope to hear from you soon.