Blaze button not working

[Keke88]

Button on left side of tracker is off tracker. Cannot go back per usual and touch is not always working. Does anyone know if there is way to replace button or get another button?

Moderator edit: subject for clarity

[SteveH]

Fitbits tend not to be repairable and I don't believe you can get spare parts. However, if you are still within warranty then fitbit would usually replace the blaze for you. The warranty runs for 12 months from purchase (24 months if you are in Europe) and you can contact customer support via: contact.fitbit.com

[AlejandraFitbit]

It's great to see you around @Keke88 and @SteveH thanks for stopping by.

Regarding your inquiry, Fitbit doesn't have an option to replace just the buttons of a tracker or replacement. But, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

I hope this helps, let me know the outcome. 

[Keke88]

Hello Steve,


Yes, I am 2 years into owning a Fitbit blaze so the warranty is no longer available. I think I will purchase an Apple Watch now. hopefully parts can be available if needed through them.


thank you for your response,

enjoy your day!


Carolyn?? Church

[Keke88]

Hello Alejandra,


No, my button is missing... not there anymore. I guess taking it out of band to charge eventually wears on the tracker.


I am looking at apple watches now.


thanks-enjoy your day!


Carolyn?? Church

[AlejandraFitbit]

Thanks for the information @Keke88, I just would like to know if you have contacted our support team. have they offer you a solution for this?

Catch you later.