Blaze buttons are not working

[Annemarie30]

Suddenly today none of the buttons on my Blaze are working. Won’t turn on or restart using the buttons. Anyone else had this problem?

Moderator edit: subject for clarity

[WendyB]

Welcome to the forums!

Please see this thread from @AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

[GDRothell]

Mine just started doing this also. I cleaned the buttons and can depress them but nothing happens. Also, It won't charge.

[Rich_Laue]

Did you read @WendyB's post above.your post, @GDRothell 

You might want to browse the main thread on button issues. The answer may be there or it would be a better place to post your issue .

[GDRothell]

I have read them. As I stated earlier. I have cleaned the buttons. The buttons can be depressed with no problem but they don't do anything when depressed. The charger isn't broken because my son's unit will charge using the same charger. 

[Rich_Laue]

The subject of the thread is about buttons. I still think your better off explaining your problem in the other thread. 

But illI'ask if the buttons work when the Blaze is outside of its frame.

Is the Blaze installed correctly? 

see here if yours is not charging? 

[AlejandraFitbit]

A warm welcome to the Community @Annemarie30, @GDRothell it's great to see you participating, @WendyB and @Rich_Laue appreciate the input.

Thanks for troubleshooting this by yourselves. @Annemarie30, I would like to know if you have contacted our support team, have they offer you a solution for this?

@GDRothell in your other thread are some steps you can follow regarding the problems you are having with your Blaze. Please keep us updated in the thread you created.

Hope to hear from you soon.