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Blaze cold temperature icon

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‎09-06-2018 17:41 - last edited on ‎09-07-2018 04:46 by Moderator Alum

‎09-06-2018 17:41 - last edited on ‎09-07-2018 04:46 by Moderator Alum

This just appeared today and it is not a temperature change related thing.  Why would this just start happening?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎09-07-2018 04:47

‎09-07-2018 04:47

Hey @WallaceinCanada, it's great to welcome you.

 

I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-07-2018 07:06 - edited ‎09-17-2018 07:02

In response to AlejandraFitbit

‎09-07-2018 07:06 - edited ‎09-17-2018 07:02

I have tried the procedure to reboot the unit and it does not work it is simply stuck on this temperature screen

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‎09-09-2018 04:04

In response to WallaceinCanada

‎09-09-2018 04:04

Thanks for the update @WallaceinCanada.

 

Upon checking with our support team, I was told that you have already created a case. It's great to know that you are working with them for a solution. If you need anything else, do not hesitate to post it.

 

Keep the stepping up! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-17-2018 07:04

In response to AlejandraFitbit

‎09-17-2018 07:04

Sadly this is the second "Blaze" to break on me in less than 3 years.  Not a great track record considering I treat the units very well and they are never exposed to anything out of ordinary use.  All support offered me was a discount on a new unit, I'd still like to know why the unit just decided to show this temperature gauge out of the blue one day and not stop doing that, as well why does the reboot procedure no longer work?

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