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Blaze connected to broken phone

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‎01-13-2018 16:19

‎01-13-2018 16:19

I had a Samsung Galaxy S6 active, but it broke. I noe have a S8 Active and my Blaze will reject any Bluetooth connection attempts. Help?

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‎01-13-2018 18:08

‎01-13-2018 18:08

Factory reset your watch. 

https://help.fitbit.com/articles/en_US/Help_article/1606

This will clear the stored data and then you can proceed to connect your new phone 🙂

@Hanzdan wrote:

I had a Samsung Galaxy S6 active, but it broke. I noe have a S8 Active and my Blaze will reject any Bluetooth connection attempts. Help?

 

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‎01-14-2018 02:23

In response to SunsetRunner

‎01-14-2018 02:23

@Hanzdan if you think back, you never did pair your tracker to a phone, that is the reason for the reject message. 

Download the app

Login to your Fitbit account

Grant any permissions requested. 

Your setup? 

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