Blaze cracked screen

[Kaysm]

I had a fitbit replaced under warranty in January because it had cracked randomly without any damage being caused to the Fitbit and now this one has done exactly the same thing - a vertical crack on one side like it has warped. Of course it is now out of warranty but what a shoddy product! 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi @Kaysm, welcome to the Community Forums. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply.

However, I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you with.