Blaze damaged screen

[Skoob22]

The glass in the Blaze is extremely thin\brittle

Having loved my Flex and the previous support I had received from Fitbit, I decided to upgrade to a Blaze last week.  I had the Blaze for two days & managed to scratch it on the edge of some rocks.  I always put a screen protector on my phones\small tech devices.  However, I hadn't had the chance yet.  Initially, the damage was just the top, upper right of the display.  However, now, there is a big diagonal crack covering at least a third of the display.  The glass is so thin, the scratches literally caused the glass to crack.

I put a Zagg invisible shield for a Surge on it to hopefully hold it together.  Zaggs are the best protector out there in my opinion.  

At any rate, Fitbit support offered a 25% discount on a new one.  Why would I spend an additional $150 on a product that cracks this easily?  Being a device that's worn on the wrist, it's going to get bumped around.  I would be willing to spend a few bucks to have it repaired, but, not $150.  I love this product, but, the lack of durability has me seriously doubting I would ever buy another Fitbit...

Moderator edit: updated title for clarity, word choice.

[ejjammer]

I had a very similar experience with my Blaze.  I've only had it about 6 weeks.   I looked down one day last week and saw a small chip at the top of the screen and a crack that spread all the day down the screen.  I don't even remember hitting the watch or screen.  The screen appears to be extremely fragile.  I contacted customer support tonight about the crack and possible replacement.   

[Seeley]

The top and the bottom of the unit are quite exposed to chipping, chances of cracking increases ten fold once there is a chip. I think the edge around the glass should be raised a fraction more to prevent edge chipping.

[sdkearney]

Mine got a diagonal hairline crack out of the blue. No scratches, no chips. It's in perfect condition. I was working in the yard in direct sunlight for much of the day and I suspect the heat of the direct sunlight may have caused a thermal crack since the glass is so thin. I contacted Fitbit today and they are sending me a new replacement at no charge as well. They don't even want the old one back so I think they know something is going on with these watch screens.

[FerdinandFitbit]

Hi everyone! Welcome to the Community for those who are new! 🙂

I'm sorry you're having problems with the screen on your trackers but for those who haven't, feel free to get in touch with the Support Team. They will be very happy to look into it and help you out!

For those who have already reached out to the Support Team, that was the best thing to do so I really hope you're back on track soon.

Anything else you may need, let me know and I'll be glad to help!

[Steemer]

My screen is shattered and I talked to Fitbit and they will not replace it but they will give me 25% off on my next one love the blaze but I will not buy new one, had the charge for long time and no problems with it

[Staples79]

I found a crack today on the under side of my blaze. There is a small crack in tie glass. Anyone else had that hope.

[Rich_Laue]

@Staples79 I've moved your post, see the marked solution above. 

[bbrktt]

A similar experience for me. A cracked screen, a call to support, an offer of 25% off for a replacement.

I wore my new (only had it for 6 days and had been wearing it for 5) Blaze to bed. I checked my daily stats (pathetic as they were) before hitting the pillow - there were no signs of any damage. I awoke after what I thought was a good night's sleep to find the nightmare of a shattered screen! All this before a sip of coffee passed my lips. I must have put my arm under my head at some point or maybe bumped the nightstand while turning on or off the light. Whatever happened, it wasn't a hammer blow as would be indicated by what the watch face looks like now.

After checking out these forums I got my hopes up; I made a quick call to support to find out my options. I figured best case a replacement since it was so new and obviously hadn't been put thru any real trauma, worst case an offer to have me send in the damaged product with a small fee to replace the screen - but I came to find that just shy of not taking any action was the response. 25% off for a replacement is akin to paying $350+ total for a sports watch.

The Blaze is nice, and under other circumstances for the $200 I would recommend it to others. I had expected more from a watch designed to be worn during workouts, especially one touted as having Gorilla Glass for a face. I would definitely recommend the extra $10 (give or take) for a quality screen protector before you even get it out of the box.

Can anyone out there help!?!?!

[Steemer]

Well fitbit just came thru, just received my replacement blaze. Thank you fitbit. .

[KJF18]

The screen on my gunmetal Blaze cracked when my wrist brushed lightly against a kitchen cabinet. Support said it is not covered by warrant (it's all of three weeks old), and there are no repair options. They offered 25% off a new one. I had also purchased two leather bands from Fitbit and an extra charger, so I'm out quite a bit of cash. I'm not not inclined to spend another $170. Guess I'll wait and see what the second generation Apple Watch looks like when it comes out.

[Seeley]

They should be able to do better than that, I think alot has to do with consumer laws applicable to your country of origin.  Im from Australia, and got looked after well. Get in touch with the support team and ask the question, they should be able to help more.  They need to be able to supply screens as spares or be prepared to offer replacements. I had mine replaced from accidental damage in the first few weeks- I have had the new one for around 4 months with no trouble now, very happy with it.  Training hard and seeing the results.  Good Luck

[Driver8666]

@bbrktt

Right after I purchased mine at Staples, I had Liquid Armor applied to it. It's a type of gel that fuses to the screen to give an added layer of protection. It cost me $30.00, but if I'm spending a load of money on something, like a smartphone (I buy mine outright, unlocked and skip the subsidies), I will do that. 

If you want to know how tough that is, on the demonstration at Staples (way before I got a Fitbit), the store employee took his keys and ran across one with the Liquid Armor applied and one with the screen protector applied (a tablet, half and half). I did one better and took a flathead screwdriver out of my pocket (it's one of those screwdriver/bottle opener type things you find at Home Depot. It has a skull on it if you want to know. I use that to also open up boxes). This store employees eyes were huge when I took that out. I ran that thing across like NASCAR drivers at a track. End result: I destroyed the screen protector that was on half the tablet. They had to replace that for the demonstration. The side with the Liquid Armor? Zero. Not even a scratch. 

In addition, you can buff off any fingerprints with a piece of Kleenex. Comes clean off.

My suggestion is to do this, because with screen protectors you can see where it was applied even if you do everything. With Liquid Armor, you can't. You literally don't know if it's there. But it's on. No one would be able to tell the difference except for you. 

It's a 20 minute job to allow time for it to cure to the point where you can use it, full cure takes 24-36 hours. Both my Asus Zenfones (551ML and 551KL, the ML is the 4/64 version), have this applied to the screens, in addition to the Gorilla Glass already on it. 

[FerdinandFitbit]

Hey there @Driver8666. Good to see you around and thank you for sharing this really cool alternative with us!

[4garica]

I chatted with support and was offered 25% off a new device. I have a hairline crack running down the right side of the screen  I  did not see the value of spending another $150 for a device that appers highly fragile.

[Driver8666]

@4garica

If you live in the States or Canada, next time, get the Liquid Armor applied. It'll add $30.00, but you won't have the hairline crack.

[VedderA]

I also had a problem with the blaze screen. After contacting Fitbit support I must say I am extremely happy with the support that I received. The support team went above and beyond to help resolve my problem. Thank you for a quick response. I would definitely recommend purchasing a Fitbit to friends and family.

[FerdinandFitbit]

Hi there @4garica, good to see you in the Community! You could take @Driver8666's advice on this which will add protection to your tracker.

@VedderA,  Good to see you in the Community as well! 🙂 I'm happy to hear that you had a great experience and that you're back on track. Anything else you may need, let us know. We're here to help! 🙂

[Driver8666]

And no it does not void your warranty. I had to have my phone sent back for warranty work. They never knew it was applied. This should stop any issues with the screen getting damaged. 

[FerdinandFitbit]

Awesome! Thank you so much for the suggestion @Driver8666!

[Jrsink]

My blaze cracked when brushed up against a wall. No impact just brushed up against. Support refused to admit a defect in the glass and judging by all the ease in cracking blazes there is definitely something wrong. They offered me a 25% discount. No thanks, why would I chance it for another $150. Interesting to see they honored some but not all. Loved my previous two trackers and love the blaze as well, just not happy with support right now.