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Blaze, dark screen

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My 2 month old Blaze is dark except for heartrate.  Wont sync and cannot turn off because that requires the screen.  I had just finished my elliptical at lunch - hit done and went back to the clock.  When I got to the locker room the **ahem** thing was dark and not responsive to the buttons.  I took it out of the holder and pressed the button manually to ensure that it wasn't misaligned. I must admit to getting frustrated with fitbit.  so far in 4 four years I had 2 of the original, 3 charge HRs, 3 surges and now this blaze.  The warranty response is good but after one year you have to by another.  So far I have paid for 1 original, 1 HR, 1 Surge and 1/2 Blaze (why would I want a 4th surge in less than 12 months?

 

Fitbit please respond.  I will be interested in knowing why quality control is so dismal.

 

 

Moderator edit: subject updated for clarity 

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Called support.  Performed a manual reset - Now working. 

 

They did indicate my issue was not normal behavior.  I have a case # if it happens again. 

To reset your blaze if you cannot shut it down via the settings screen

Press and hold the left and bottom right buttons for 10 seconds. 

 

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