Blaze dead screen

[Rklarz]

My fit bit app shows it is 100% charged, the fit bit shows dead, the red line battery, won't track or sync. 

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Rklarz. Good to see you in the Community Forums! 🙂

If your app is showing the battery level to 100% but the tracker is dead, it's showing that because the tracker hasn't synced.

Now, if you put your tracker in the charger, does it show that it's charging? Are you able to see a battery icon on the display that says that it's charging?

[Skidoo84]

Dead screen also. Do a factory reset and only half the pixels for fitbit logo show up on my display the screen goes black again😕

[Salabelle]

I also have a dead screen, how did you do a factory reset ?

[FerdinandFitbit]

Hi there @Skidoo84, great to see you in the Forums! 🙂

I'm sorry you're having problems with your display not working 😕

I've  gone ahead and escalated your case to the Support Team for them to take a look and help you out with this. Please keep an eye on your inbox for further instructions and anything else you may need, I'm here to help! 🙂

@Salabelle, welcome to the Forums as well! 😄

There's no way to do a factory reset on the Fitbit Blaze, but, if you'd like to restart it, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Let me know if that helps!

[Skidoo84]

Ya that's what I did. doesn't help

[FerdinandFitbit]

Good to see you back @Skidoo84! 🙂

Please take a look at my post above... I've escalated your case to the Support Team. They will be able to look into this for you and help you out with any available alternative. Just keep an eye on your inbox for their email with further instructions.

Let me know if you need more help!

[Rklarz]

Fit bit had to replace it. I turned in a claim and they were great. Thank
you.

[FerdinandFitbit]

Thanks for getting back @Rklarz! 😉

I'm happy to hear that the Support team was able to get your tracker replaced for you and that you're now back on track! 

If you need help with any other thing, be sure to let me know and I'll be happy to assist you!