Blaze died

[monarocv8z]

Had my blaze for a day and a half and while exercising it vibrated and the screen went off. I took it off and the Heart Rate green lights were still flashing for a while. Put it in my charger and is not charging. Not very happy.

[Julia_G · Accepted solution]

Oh dear!  I would suggest giving it a restart .  Hopefully everything will be back to normal!

Keep us posted...

[Angela2784]

I received my Blaze last night.  I just woke up this morning and it's dead and I can't do anything.  It won't charge, it won't restart, nothing.  I am beyond upset right now!

[SunsetRunner]

@Angela2784

Feel free to contact the Fitbit Support Team (Click / Tap here to contact)

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[monarocv8z]

I did a restart and it seems to be working ok.

[AngelaMa]

@monarocv8z and @Angela2784 welcome to the Fitbit Community!  @monarocv8z I'm glad to hear that after the restart your Blaze is working properly! @Angela2784 are you still experiencing issues with your Blaze?  @SunsetRunner and @Julia_G thanks for your cooperation. 

[MikeS1971]

Its a possibility that it could be the charger. I've have three defective ones. And going for my fourth replacement. One didnt work at all, one was hit ot miss weather it worked, depended on the position of the cable and the third won't hold the Blaze in the charger.

[AngelaMa]

Hello @MikeS1971 it's great to have you here! 🙂 Thanks for sharing your experience, did you contact customer support? 

[lonnyn]

For me, I had to Press and hold the Left (back) and Bottom buttons (at the same time) until I saw the battery icon. Then I quickly placed it on the charger and all is well again.