10-13-2018
10:42
- last edited on
10-14-2018
06:33
by
AlejandraFitbit
10-13-2018
10:42
- last edited on
10-14-2018
06:33
by
AlejandraFitbit
I enjoy the Blaze and have only had for a few months but noticed recently that out of no where there are funky lines that appear on the display screen. I read some of the boards mentioning this is an issue. Does mine qualify for a replacement? I know it’s no longer sold/supported but after purchasing three Fitbit in the last three years seems they’ve all had issues. Anyone have advice?
Moderator edit: subject for clarity
10-14-2018 06:34
10-14-2018 06:34
It's great to see new faces @L15nene21, welcome!
I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:
Let me know the outcome.
10-14-2018 06:39
10-14-2018 06:39
My screen is all shaky lines too, it;s almost impossible to read it.
10-15-2018 04:07
10-15-2018 04:07
Welcome to the Forums @ZiggiPhy.
I am sorry to hear about your Blaze display issue, please take a look at my previous post and follow the instructions there in order to restart your tracker.
Catch you later.
10-26-2018 14:11
10-26-2018 14:11
restarted screen still shaky
10-28-2018 04:16
10-28-2018 04:16
A warm welcome to the Community @iamjdr1.
Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
10-28-2018 08:37
10-28-2018 08:37
I tried resetting the watch and it didn’t work. The display is still fuzzy
10-29-2018 04:22
10-29-2018 04:22
Thanks for the information @L15nene21.
Since the restart procedure didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
See you around.