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Blaze display not working

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‎08-18-2017 10:03 - last edited on ‎08-24-2017 06:55 by Moderator Alum

‎08-18-2017 10:03 - last edited on ‎08-24-2017 06:55 by Moderator Alum

I went to turn on my new Fitbit Blaze, I bought today and it wouldn't turn on. I charged it, and did the set up steps and it says that my Fitbit is fully charged. But when I remove the Fitbit from the charging port, the screen goes black. When I hold or click the left button to turn it on it does nothing. But once I put it back in the charging port the Fitbit turns right on, and will display the clock face and everything. Is my Fitbit broken? I am very worried because I was so excited to get my Fitbit and its already not working.

 

Moderator edit: subject for clarity

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‎08-18-2017 14:42

‎08-18-2017 14:42

Welocme to the forums!

 

Sounds defective to me it happens

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Then I would take it back to where ever you got it and exchange it

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎08-24-2017 06:56

‎08-24-2017 06:56

Hey @Nat1019 welcome to the Community and @WendyB thanks for stopping by.

 

I would like to know if you keep having issues with your Blaze display? Did you followed our friend's recommendation about restarting the tracker?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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