Blaze display says "fitbit.com/setup"

[sansamanda]

I connected my new Blaze, and it's recognized in my fitbit account. The battery is charged and I've plugged in my toggle. My Blaze still says "fitbit.com/setup" and has no other screen. I cannot swipe either. What am I doing wrong?

Thanks

Moderator edit: Updated title for clarity

[SJM2202]

Mine is doing the same thing--I've done the setup process 3 times & each time it disconnects & goes back to the setup screen.

[Ash0315]

I'm trying to setup my blaze with my phone but it keeps telling me i need to update the application???  Anyone who can help?

[sansamanda · Accepted solution]

Figured it out! Go to your FitBit app (i used my PC applicaton), and instead of syncing, click on "check for updates", then it will update your Blaze! Good luck!

[sansamanda]

Yes, I updated my application on my PC. Instead of syncing, there's an "check for updates" option under the sync button.

[Woody5440]

Thanks for the info, tried it and now I am up and running.

[Hopie1975]

So just go and do it on the PC and update and it's good to go?

[Vickygalinoma]

I connected my new Blaze, and it's recognized in my fitbit account. The battery is charged and I've plugged in my toggle. My Blaze still says "fitbit.com/setup" and has no other screen. I cannot swipe either. What am I doing wrong?

Thanks

[Rich_Laue]

You haven't done anything wrong @Vickygalinoma it is simply waiting for you to update the firmware. As the post above states.

[Dannygee]

It is so frustrating trying to set up a Fitbit blaze I bought for my wife as a birthday present. Fitbit ruined my day and the birthday present became useless as I cannot get this blaze to work. I have spent more than 5 hours trying to setup this blaze. I have reset, delete and uninstall and reinstall the app but no solution. I have searched online and on YouTube but no solution. This is so annoying. Other tracker takes 5 to 10 mins and you are done with setup. The Fitbit blaze set up is useless. tracker stuck in Fitbit.com/setup screen for hours then getting a message on my phone that battery is low. plugged tracker into wall charger but nothing happen. tried charging from the computer but no solution. I was trying to set up a tracker for more than 5 hours. My time wasted that I cannot get back. There is no help anywhere. I noticed a lot of people having this same setup issues on the Fitbit forum but you guys are doing nothing about this. So shame on Fitbit. This blaze will be going back to the shop for a full refund.

[Rich_Laue]

@Dannygee did you feel a vibration when the tracker was plugged into the powered up charger? If not then it was not charging.

[ja9430]

Where is the check for updates located on the pc application?

[JamieFloyd]

I am having the same struggles. I read your comment about the Blaze not charging if there was no vibration... I have tried 3 different outlets (two of which are USB outlets that work) and the Blaze never vibrated. The package came today (1/3/18) as soon as I opened it all the screen as said is fitbit.com/setup. I tried a hard reset which seemed to work but only for a second. I do not have a PC as the woman suggested in the other comments. Any other suggestions? 

[paginesparse]

Hi Rich,

I am having the same problem as everyone else on this thread.  The possible difference for me is that it is doing this right out of the box -- I have not even paired the device yet.  Is there a way to update the firmware before I have even set up the device?

Thanks.

[Rich_Laue]

@ja9430 that would depend on which operating system you are using. You would update the Fitbit software the way you would update any other software on your computer. 

Sorry @JamieFloyd just noticed your comment, have you got the Blaze setup. Notice the "@" before your name, adding this will get a users attention. 

@paginesparse since you haven't setup the tracker yet your problems are not the same. At what part of setup process is it failing, and eat device are you using to setup the Blaze? 

[paginesparse]

@Rich_Laue Disregard -- all sorted.  I wrote Fitbit an email, and they suggested I try again using the app on my phone instead of on the desktop, and this time it worked.  I think that part of the problem, though was that the Blaze had almost no charge when I got it, and it needed to sit in the charger for a while before it was ready to be "read."

Regarding the charging @JamieFloyd, Fitbit confirmed that the failure to vibrate does not mean that it is not charging.  This was confirmed this morning when I had no trouble setting it up, and it now has a full charge.  

Thanks for all of your help!

[Nomis50]

I did all the necessary  steps and fit bit watch charge 2 is still saying www.fitbit.com/setup.

What should I do to fix this?

[Rich_Laue]

 looks like all the necessary steps have not been done, 

Let's find out what type of device is being used to setup the tracker? 

Does the app/web show the tracker connected to your account? 

The tracker is either waiting to be setup or needing a firmware update. How far into the setup process did you get? 

[Akua]

I have re set and done all I'm supposed to do but the device still reads fitbit.com/setup

[Akua]

I have set up an account but cannot log in. And my wristband is not responding.