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Blaze display shows odd behavior

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‎08-23-2019 07:42 - last edited on ‎08-26-2019 11:07 by Fitbit Moderator

‎08-23-2019 07:42 - last edited on ‎08-26-2019 11:07 by Fitbit Moderator

Hi, 

 

My Fitbit blaze is giving some issues recently - 

 

1. The screen is not going to sleep and is awake all the time; i reset the watch and it seemed to be fine but eventually had the same problem. This is draining the battery and i have to charge it daily.

 

2. The screen shows the Notifications "ON/OFF" screen by itself and i have to click the back button on the left to go back to the home screen. 

 

Please advise how to resolve these issues. 

 

Thanks.

 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 11:09

‎08-26-2019 11:09

@ardent_guy_79 Welcome to the Community Forums. I'm sorry for the late response. I appreciate you've taken the time to restart your Blaze prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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