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Blaze randomly shutting off

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‎08-23-2019 04:25 - last edited on ‎08-26-2019 11:01 by Fitbit Moderator

‎08-23-2019 04:25 - last edited on ‎08-26-2019 11:01 by Fitbit Moderator

I bought a fitbit blaze from Argos a few years ago and it's worked fine up until a few months ago. It just shuts off and will not turn back on. Its done this during the day at work or when I'm out exercising. It's not the battery as when I plug it in to charge the battery is full. I've tried a reset left and bottom right buttons. 

 

Are fitbits only built to last a few years and then they break? I'm so sick of it not working I gave up and put it in a drawer. I'm now back exercising regular and I'd like to use the product I paid over £100 for.

 

Help please anyone 

 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 11:05 - edited ‎08-26-2019 11:05

‎08-26-2019 11:05 - edited ‎08-26-2019 11:05

Welcome to the Community Forums, @Alex35. I'm sorry for the late response. I totally understand how you feel, rest assured that I'll do my best to help you.

 

We appreciate you've taken the time to restart your Blaze prior to contacting us. Since you're still having issues with your device, manually turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

If the device is off right now, try the restart you've been performing and then the one I suggested. 

 

Give this a go and let me know the outcome, I'll be around and glad to further assist you.

Maria | Community Moderator, Fitbit


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