help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze got stuck on clock face screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2019 12:56 - last edited on ‎08-26-2019 10:52 by Fitbit Moderator

‎08-23-2019 12:56 - last edited on ‎08-26-2019 10:52 by Fitbit Moderator

I tried holding two buttons and three buttons but still, have my Blaze frozen on the home face.

The date is stuck on 8/20/2019 as well.  I let the battery run down twice and still it has not reset.  Help

 

 

Moderator edit: updated subject for clarity

 

Best Answer
1 REPLY 1

‎08-26-2019 10:56

‎08-26-2019 10:56

Welcome on board, @bsueh888! I'm sorry for the late response. Thanks so much for taking the time to troubleshoot your Blaze's display prior to contacting us. 

 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. Woman Very Happy

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes