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Blaze display shows yellow triangle

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‎04-20-2019 02:21 - last edited on ‎04-22-2019 09:12 by Fitbit Moderator

‎04-20-2019 02:21 - last edited on ‎04-22-2019 09:12 by Fitbit Moderator

Hi.  I have seen a few people mention this issue and I have tried the suggestions you have given but none have worked. 

 

I have had my blaze for for less than 2 years and the screen has a yellow triangle and within this is a thermostat. Please advise what can be done to reset/fix this issue.  Thanks 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-22-2019 09:56

‎04-22-2019 09:56

@SunsetRunner Welcome! It's great to see you around! 

 

I will gladly assist you with this icon showing on your Blaze and thank you for trying some suggestions. This colored triangle means that the environment is too hot for your device. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. Make sure that the temperature is ideal for the device. 

 

According to the manual these are the operational temperatures:

 

Operating Temperature 14° to 113° F
(-10° to 45° C)

 

Let me know how it goes.

Alvaro | Community Moderator

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‎04-23-2019 23:48

In response to AlvaroFitbit

‎04-23-2019 23:48

Hi. Thanks for the advice. So far, none of it has worked. I’ve cleaned the contacts like you suggested and charged it. However when I put it on charge, the symbol is still present. Even after leaving it for a few hours and trying to reset it, nothing happens. What would be the next steps?

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‎04-26-2019 15:18

In response to SunsetRunner

‎04-26-2019 15:18

Hi @SunsetRunner, thanks for getting back.

 

I'm sorry for my delayed response. Thanks for your efforts in following our suggested steps and because they didn't work, I've requested a case to our Support Team so they can give you a hand. You'll receive an email from them, so keep an eye on your inbox.

 

I'll be around, so let me know the outcome.

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