help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze display stuck

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2018 23:15 - last edited on ‎10-29-2018 05:24 by Moderator Alum

‎10-28-2018 23:15 - last edited on ‎10-29-2018 05:24 by Moderator Alum

My Blaze get stuck in a screen, I can swipe up and down but not across. I have shut it down 3 times cleaned the buttons but it still is not able to swipe sideways.  Any help will be appreciated.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-31-2018 04:21

In response to Celebrant

‎10-31-2018 04:21

Thanks for the update @Celebrant. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-29-2018 05:25

‎10-29-2018 05:25

A warm welcome to the Community @Celebrant.

 

Thanks for troubleshooting this by yourself. I recommend restarting your tracker by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-29-2018 06:12

In response to AlejandraFitbit

‎10-29-2018 06:12

Hi, I have already tried that several times. And it still is not working.
Best Answer
0 Votes

‎10-31-2018 04:21

In response to Celebrant

‎10-31-2018 04:21

Thanks for the update @Celebrant. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes