Blaze display

[CodiSansom]

I purchased my blaze yesterday. Set everything up and it was working great until mid morning. My display screen was very dim, and then quit all together. I have tried factory reset and charging, but I'm not sure what else I can do?

[Keysopen]

If you can get the display to work again, swipe to the settings page, tap once, scroll down one to "brightness". Tap on the word "auto" until it says "normal" or "max". When the display quits, double tap the frame to bring it back. It will not stay on constantly. 

[CodiSansom]

I had it set to auto prior to it dimming, and then set it to max. It worked for a few seconds and then turned off.

[SteveH]

It's not clear if this is an issue with the display or the battery. When you charged it after it first went blank it displayed a battery icon. Did this suggest it was empty or nearly full?

[CodiSansom]

There wasn't anything displayed on the screen when I charged it after, and in my app it still said I had over half battery. I'm wondering if I should just exchange it where I purchased it?

[SteveH]

The app only shows the battery at the time it last synced. It's not real time so can be misleading.

If you are not seeing anything when you first close the charger to charge it then I wonder if it's actually charging. If you tap the blank screen when it is charging then the clock should display along with a very small animated battery icon at the top left. If you are not seeing this then it is not charging.

Whether it is a battery problem or a screen problem then exchanging it might be a way forward.

If you'd like to persevere a little longer I think exploring a possible charging problem might be the most likely option. Perhaps charging it using a wall charger rather than a computer USB port might be an option. It would be nice to confirm that it is fully charged. 

[CodiSansom]

I was using a wall charger when I charged it and while charging I was able to sync and full battery was displayed in the app.
If I tap the screen while charging or at any time, nothing happens. I can press buttons or tap the screen and it's still just black.

[SteveH]

I'm afraid I'm out of ideas. Exchanging it is looking more and more attractive.

[AlejandraFitbit]

Welcome to the Community @CodiSansom. @SteveH and @Keysopen thanks for stopping by and for the recommendations!  @CodiSansom I recommend Restarting the tracker a couple of times more and put it to charge again. If you keep having the same problem, you can go to retailer and exchange it or you can contact our Support Team.

Let me know the outcome.