Blaze displaying Fitbit logo

[armo]

Up until yesterday my Blaze has been fantastic, but out of the blue yesterday evening it has started to play up, all I get is the Fitbit Logo on the screen, which stops on for about 10 seconds when the screen goes off and the Fitbit logo comes back on, this is on a continuous loop. I am unable to do anything with it,tried to reset: press left and lower right buttons, nothing at all.

Any ideas? Is it ready for the bin? I hope not it, and will be very disappointed in Fitbit if it is as it was only purchased last year on 30/07/16.

Moderator edit: Subject for clarity

[WendyB · Accepted solution]

Please Contact Support.
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

It's great to see you around @armo, thanks for troubleshooting this by yourself and @WendyB for stopping by.

Since the restart procedure didn't work, I recommend keeping an eye on your inbox for further assistance.

See you later. 

[armo]

I contacted fitbit support who were great to be fair,just asked me to send a video of the screen doing what it is doing -took about 20 secs,

next day a reply came back saying they were sending a replacement pebble,Happy Days.

Very pleased from all involved in resolving my issue.

[AlejandraFitbit]

That's great @armo, I am glad to hear that you will be receiving a new tracker. At the moment of receiving, you can do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up! 

[Sharon.M]

This is exactly what my Fitbit Blaze has done as of this morning.  It was working perfectly and fully functioning and when I got up this morning, the entire display is distorted showing a pixilated Fitbit logo. 😞 . I am quite literally only 4 weeks out of my 1 year since purchase.

I've tried the reset numerous times, I guess now i will just have to wait until Fitbit respond to my email.

I'm glad they were able to resolve your problems!!

[armo]

Hi there,

Not sure if it still applies but there was a two year warrantyon mine .





Sent from my Samsung device

[Sharon.M]

That's so good to know- I'm much more optimistic now, and according to the internet, it should be covered under EU law...fingers crossed!!

Thanks!! 😄