Blaze does not work with Galaxy 7 edge

[SunsetRunner]

I LOVED my fitbit trackers since 2015!  I thought I was doing something purchasing the Blaze, but I am heartbroken.  It worked sporadically, for a few months and now it doesn't connect to app at all.  On top of that, you are only allow to receive a replacement tracker of the same model.  I am so disappointed.   

Moderator edit: Format in subject

[SteveH]

If it was working for a while then it should still be able to work now.

Have you tried restarting the fitbit using this procedure?

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always and it's recommended to try it at least 3 times.

[SunsetRunner]

Hi Steve, I have tried EVERY possible way imagined to trouble shoot, even re-installing the app. 

[SteveH]

If you have tried everything, including multiple restarts, then there's nothing more we can suggest. Perhaps it's best if you contact customer support:

contact.fitbit.com

[AlejandraFitbit]

Welcome to the Forums @SunsetRunner and @SteveH thanks for stopping by.

I would like to know if you continue having inconveniences with your Blaze? If you do, as recommended please restart your Blaze, after the restart do the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome. 

[SunsetRunner]

thanks Alejandra,

I did this at least 10 times.  It did not work.  Shut it completely down and all.  At this point they are sending a new pebble.  I really wish they'd send me the cheaper option.  One I KNOW will continue to work...