help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze doesn't track steps on stair climber

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2017 20:22

‎08-02-2017 20:22

I use the stair climber, but the blaze doesn't track my steps. I work out for 40 minutes, and it gives me 500 steps, and 2 flights of stairs. When I walk outdoors for the same period of time, it tracks about 4000 steps. Any suggestions??

Best Answer
0 Votes
2 REPLIES 2

‎08-02-2017 20:31

‎08-02-2017 20:31

Welcome to the forums!

 

The stair climber is totally different than walking outdoors. A few reasons: You are probably holding on to the bars. The strides is a lot different than walking out doors. You are going a lot slower.

 

For floors you also need to go up 10 feet in elevation for it to count as a floor.

 

Hope to see you around the forums! Join in on the discussions forums!

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎08-02-2017 21:05

In response to WendyB

‎08-02-2017 21:05

Thank you, that is helpful information! But, why does it let me select the option of a stair climber if it doesn't accurately capture it?? The app used to allow the user to manually put in an exercise and it would estimate the steps, which is closer than what it is now. It's just frustrating because I no longer reach my step goal. 

Best Answer
0 Votes