Blaze feedback, vibration not working properly

[JOSBAU]

I purchased my FITBIT Nov. 2017 as part of my anniversary gift - after a year and five months (it only has a 1 year factory warranty) my Fitbit Blaze started vibrating non-stop - spent time reading all the comments in here and everyone spoke about resetting the unit by pressing the back and bottom right buttons - well that didn't work - spent days going back and forth with the solution center - and after over a week of discussions the only solution they could offer was to give me a discount on new unit - so practically saying "sir, I understand you paid over $200 on your Blaze - but we are willing to offer you a discount for a new unit" - got the email with the new offer and all the units they were offering only showed a $40 to $50 dollar discount!! oh but it gets better - they also offer free shipping ($9.99) - my wife said sorry but no way - not going to spend another $150 dollars on another watch - I left the Blaze vibrating until the battery ran out - and a week later decided to plug it back and see - just couldn't give up on an item that cost so much money - well the darn thing came back up - This is great! I was up and running again - Well three weeks later - the darn thing stop working again - this time when you press the buttons all I see is a screen that appears to be lightly lit but no logo, no nothing... no Blaze... well I guess I'm back to using my $50 Casio G-Shock - yes I know it doesn't have all the bells and whistles - but it is still running after 10 years with only three battery replacements!! -  Forgot to mentioned that it is now getting very hot when charging.. 

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @JOSBAU , welcome to the Fitbit Community forums. 

I'm sorry for the late reply and to see that you've experienced trouble with the vibration of your Blaze. It is particularly difficulty when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality of the product; comments from users are always useful to continue to improving the quality of products and services. I wouldn't really recommend to continue using the device if it's getting hot while you're charging it, but I'm aware that Support already offered you discount based on the warranty status. Please let me know if you'd like me to send your information to them again so they can review it. 

Let me know if you have further questions.