Blaze getting stuck on step screen

[Tristancaige]

My Fitbit keeps getting stuck on step screen. I can’t get it to go back to the time screen or to go to any other screens. Reset won’t work and I have to either charge or re-sync the clock face for it to go back. It is very aggravating during the day while I am at work. I use the clock quite a bit as a teacher. Help anyone? I think the screen is the today screen and no matter which buttons I push, it will not go back. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tristancaige. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Blaze getting stuck on the step screen. Thank you for your troubleshooting efforts. I totally understand how you are feeling and recommend doing the following:

1. Please confirm the steps you've tried to restart your tracker: How do I restart my Fitbit device?

2. Change a clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes. 

[Frankblough]

Hi Liliya, My Blaze has the same problem with being stuck on the step screen. I am unable to use the button to get back to the clock screen or to get any other settings. Is there anyway to unstick the clock button? Thank you.

[LiliyaFitbit]

Hi @Frankblough, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I am sure you've tried the steps provided in the previous post. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[Tristancaige]

I have tried both of these. The back buttons are not working. I can get the clock face to change, but that is the only way to get it off the step page. 

[Frankblough]

Hi Liliya, thank you for the response. I also just discovered I am having issues with my fitbit update on my iphone as it crashes now, is this being worked on?

[LiliyaFitbit]

Thank you for your replies @Tristancaige @Frankblough. 

@Tristancaige I appreciate your efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Frankblough thank you for sharing that you're experiencing the app crash after the update. To resolve this, please try to uninstall and reinstall the app from the app store. You can follow this thread for more information.  

I'll be around.