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Blaze has not been syncing regularly

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‎10-23-2019 05:41 - last edited on ‎10-25-2019 13:38 by Fitbit Moderator

‎10-23-2019 05:41 - last edited on ‎10-25-2019 13:38 by Fitbit Moderator

For the last few weeks my Blaze has not been syncing regularly. It started by not tracking my sleep and has since continually had issues syncing, even when using wifi. It also tends to freeze & I cannot reset it. I have an android phone. Any tips would be great. 

 

 

Moderator edit: updated subject for clarity

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‎10-25-2019 13:42 - edited ‎05-03-2024 05:35

In response to WendyB

‎10-25-2019 13:42 - edited ‎05-03-2024 05:35

Hi there @Mike3369, welcome to the Community Forums. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your phone is compatible, please follow the steps provided by @WendyB. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎10-24-2019 11:28

‎10-24-2019 11:28

Welcome to the forums!

 

See the article and see if anything helps

Sync Issues

 

Keep us posted

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-25-2019 13:42 - edited ‎05-03-2024 05:35

In response to WendyB

‎10-25-2019 13:42 - edited ‎05-03-2024 05:35

Hi there @Mike3369, welcome to the Community Forums. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your phone is compatible, please follow the steps provided by @WendyB. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes