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Blaze heart rate sensor damage

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‎07-20-2018 12:07 - last edited on ‎07-21-2018 05:06 by Moderator Alum

‎07-20-2018 12:07 - last edited on ‎07-21-2018 05:06 by Moderator Alum

The clear part that covers the heart rate monitor on the back of my Blaze is no longer there. Not sure how it came off or where I lost it. Is there a way to cover it or a replacement part? Thanks!

 

 

Moderator edit: subject for clarity

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‎07-21-2018 05:07 - last edited Thursday by Fitbit Moderator

‎07-21-2018 05:07 - last edited Thursday by Fitbit Moderator

A warm welcome to the Community @TishYo.

I am sorry to hear about what happened with your Blaze and would like to know if you can provide me with a photo of the damage?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-21-2018 05:52

In response to AlejandraFitbit

‎07-21-2018 05:52

Hi I couldn't really get a picture of it it's the protective cover over the
2 green lights and middle sensor, I put tape over it to keep it from
getting wet from sweat. Sorry not very helpful. Hope that makes sense.
Tishana
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‎07-25-2018 07:46 - last edited Thursday by Fitbit Moderator

In response to TishYo

‎07-25-2018 07:46 - last edited Thursday by Fitbit Moderator

Thanks for the update @TishYo.

Regarding the Blaze damage, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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