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Blaze heart rate sensor flashing intermittently

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‎09-08-2018 19:01 - last edited on ‎09-09-2018 04:35 by Moderator Alum

‎09-08-2018 19:01 - last edited on ‎09-09-2018 04:35 by Moderator Alum

The HR is not registering on my Fitbit Blaze. I have tried restarting. I have the HR set to auto. The lights flash intermittently about every other second. If I switch the HR setting to on, they seem to work normally. However I would rather not do this because it drains the battery faster.

 

 

Moderator edit: subject for clarity

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‎09-09-2018 04:37 - last edited on ‎11-08-2025 07:25 by Fitbit Moderator

‎09-09-2018 04:37 - last edited on ‎11-08-2025 07:25 by Fitbit Moderator

Hey @aer82, welcome to the Community.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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