Blaze heart rate sensor not working

[K8iM8i]

How do we go about fixing a broken sensor on the Blaze? I’ve had it for 2 years, but the last 6 months the sensor has been faulty, staying on, not coming in, etc., until now it has eventually stopped all together. Have tried resetting/restarting and letting the battery completely die before recharging but nothing is working.  Any suggestions? Or any advice how/where to have it fixed? Without the sensor I can’t get a heart rate reading so cannot measure effort/intensity, nor sleep etc... 😬😩😭

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @K8iM8i, it's great to welcome you.

Thanks for troubleshooting this by yourself. Regarding your inquiry, we don't have a repair center, but since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Catch you later. 

[AnthonyDerrig1]

My heart rate monitor is not working.  I have also shut down, restarted and researched it is not responding!! Help please 

[AlejandraFitbit]

A warm welcome to the Forums @AnthonyDerrig1.

I appreciate the details you've mentioned and the troubleshoot performed. I've checked with Customer Support and they've mentioned that you already have a case with them, I know they will be glad to provide you with a solution.

See you around. 

[RobbRo]

I am echoing this problem. It seems to be pandemic particularly after a certain amount of time. I have tried the hard-restart as well. Please open up a support call for me also. I have emailed in my problem and awaiting a response.