Blaze is Dead

[Sarahwynne]

I purchased my Blaze in March 2016 and I use it constantly. All of the sudden my Fitbit would not hold a charge. It would be fully charged and then during my workout, it would be completely dead. I did everything to fix it, cleaned it, reset it, and I even contacted customer service. Guess what? My Blaze's warranty has ended and there is nothing they can do for me. Yep, my less than 2-year-old blaze is now a paper weight. 

[WendyB]

Im sorry.  The warranty is here if you need to review it

https://www.fitbit.com/legal/returns-and-warranty

[AlejandraFitbit]

A warm welcome to the Community @Sarahwynne, thanks for troubleshooting this by yourself and @WendyB for stopping by.

I am sorry to hear about what happened with your Blaze. Didn't support offer with another solution for this? In the meantime, as suggested you can take a look at our warranty policy.

Catch you later. 

[Sarahwynne]

Support offered me 25% off an Alta HR, Flex 2 and Charge 2 with overnight shipping and bands. They did also tell me since the warranty expired in March 2017, there was really nothing to be done about my Blaze's battery. I have reviewed the warranty and since mine is expired, there is nothing it can really do for me. 

I think I am more disappointed that there is clearly something wrong with the battery and yet I am just supposed to buy a new one and not worry that the same thing is going to happen again? 

[Sarahwynne · Accepted solution]

Update. I found out my mom's Blaze had the same problem and the customer service rep gave her a free replacement even though her warranty is expired. When my husband called and questioned about this, they claimed her warranty was still valid. Even though it expired in April 2017. So the solution is here the Fitbit customer service methods are unethical and clearly, they pick and choose who they really help.