09-14-2017
18:18
- last edited on
09-15-2017
04:13
by
AlejandraFitbit
09-14-2017
18:18
- last edited on
09-15-2017
04:13
by
AlejandraFitbit
Despite claims that this has been resolved I am still getting basic sleep stats.
Moderator edit: subject for clarity
09-15-2017 04:17
09-15-2017 04:17
A warm welcome to the Community @DP58. First, would you please check if your phone is a compatible mobile device? Also, in this post, our friend @FerdinandFitbit is providing more information about how this feature works and how you can avoid seeing the old graph for this.
Let me know how it goes.
09-15-2017 09:13
09-15-2017 09:13
09-22-2017 08:55
09-22-2017 08:55
A week after posting and I have had no response, except to receive an email requesting that I accept the solution that did not work.
Have given up on sleep tracking as it is hit and miss and no resolution has been identified.
09-22-2017 11:58
09-22-2017 11:58
Hi, @DP58, if you are syncing your Fitbit through a non supported device, that may be why you are not getting the full information abailable on supported devices.
Sense, Charge 5, Inspire 2; iOS and Android