Seeing old sleep graph

[DP58]

Despite claims that this has been resolved I am still getting basic sleep stats.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @DP58. First, would you please check if your phone is a compatible mobile device? Also, in this post, our friend @FerdinandFitbit is providing more information about how this feature works and how you can avoid seeing the old graph for this.

Let me know how it goes. 

[DP58]

Unfortunately none of the conditions listed is applicable to me. I did see mention of a firmware update - how do I get that?

My phone is a Blackberry Android device and not listed in your database.

Dan

[DP58]

A week after posting and I have had no response, except to receive an email requesting that I accept the solution that did not work.

Have given up on sleep tracking as it is hit and miss and no resolution has been identified.

[Julia_G]

Hi, @DP58, if you are syncing your Fitbit through a non supported device, that may be why you are not getting the full information abailable on supported devices.