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Blaze is missing hourly steps

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‎07-22-2018 04:42 - last edited on ‎07-23-2018 05:14 by Fitbit Moderator

‎07-22-2018 04:42 - last edited on ‎07-23-2018 05:14 by Fitbit Moderator

my new fitbit blaze is not updating my hourly steps.

It has missed out 2 hours so far?

 

 

Moderator edit: Clarified subject

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‎07-23-2018 05:37

‎07-23-2018 05:37

Hello @SunsetRunner.

 

Are you referring to the hourly goal reminder? If so, I'd recommend that you try to restart your Blaze. That should definitely help so that you get the reminder.

 

Also, I'll be moving your thread to the Blaze board as I think it is better suited for it.

 

Please let me know if there is anything else I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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3 REPLIES 3

‎07-23-2018 05:37

‎07-23-2018 05:37

Hello @SunsetRunner.

 

Are you referring to the hourly goal reminder? If so, I'd recommend that you try to restart your Blaze. That should definitely help so that you get the reminder.

 

Also, I'll be moving your thread to the Blaze board as I think it is better suited for it.

 

Please let me know if there is anything else I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎11-22-2018 13:27

‎11-22-2018 13:27

Mine started missing my hourly steps off and on yesterday and today it hasn’t updated hourly steps since my first hour this morning grrr!

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‎11-23-2018 08:10

In response to Mamareido

‎11-23-2018 08:10

Hello @Mamareido.

 

Thanks for sharing that you are experiencing that issue with the hourly steps.

 

Did  you try the restart I suggested above? You can click here to see instructions on how to perform a restart. That should definitely help in getting it to work properly.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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