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Blaze is not charging

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‎11-19-2016 05:50 - last edited on ‎11-22-2018 18:55 by Moderator Alum

‎11-19-2016 05:50 - last edited on ‎11-22-2018 18:55 by Moderator Alum

My Blaze was new May 10,2016. I have had it in the charger for 12 hours and it will not charge. It is in and lined up the correct way. Do you know what might be wrong? I've tried everything to get it to charge. Please help.

 

 

Moderator edit: subject updated for clarity 

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‎11-19-2016 07:21

‎11-19-2016 07:21

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

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