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Blaze is not responding

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‎03-21-2019 12:56 - last edited on ‎03-22-2019 17:10 by Fitbit Moderator

‎03-21-2019 12:56 - last edited on ‎03-22-2019 17:10 by Fitbit Moderator

My fit bit blaze will work while it’s on charge. It will let me swipe on it and everything and says fully charged. Connects to my app fine and synced fine. When I open the charger to get it out it completely shuts off and is completely unresponsive. I held down the left and bottom right button over and over but still does not respond. My warranty is up. Someone help! 😩

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-22-2019 09:28

‎03-22-2019 09:28

Same here! Exactly the same thing. 

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‎03-22-2019 17:12 - edited ‎11-08-2023 02:18

In response to arumble

‎03-22-2019 17:12 - edited ‎11-08-2023 02:18

Hello there @Christinamcc and @arumble! Sorry to hear that your Blaze devices are not responding. I've seen that both of you got in touch with our Support Team after posting here. Please keep an eye on your inbox for further instructions. 

If there's anything else I may do to assist, let me know. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-29-2020 01:28

In response to MarreFitbit

‎05-29-2020 01:28

So i got an ionic after this because nothing fixed my blaze. Now? Same exact issue with the ionic. Update it and it's useless.....I cannot believe it happened again. You've lost a customer and promoter for life.

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