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Blaze is not syncing.

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‎05-14-2016 15:28 - last edited on ‎05-15-2016 05:09 by Moderator Alum

‎05-14-2016 15:28 - last edited on ‎05-15-2016 05:09 by Moderator Alum

My blaze is not syncing even though it is connected to my galaxy s6 edge. I unpaired it and then paired it again, i also restarted my phone and my blaze and nothing is working. What else can I do?

 

Moderator edit: Subject for clarity

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‎05-14-2016 16:20

‎05-14-2016 16:20

I'm not sure what was done, on the BT settings of the phone you can un-pair the Blaze, but it requires the App to pair it up again.
If the Blaze still connected to the Fitbit account?
There Bluetooth classic can be paired manually on the phone.
When you restarted the Blaze did you do the shutdown are the two button press, try both.
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‎05-15-2016 05:09

‎05-15-2016 05:09

It's great to see you around @Olivia61. Thanks for troubleshooting this by yourself. I recommend following our Syncing Troubleshoot. After these steps your tracker should sync without an inconvenience.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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