Blaze is not turning on or charging

[LaFavers]

I bought my Fitbit Feb 16. It just died. For a few weeks it hasn't been tacking sleep or heart rate very well.  The battery life also rapidly declined in the last week or so. I had to start charging it every day even after I turned off notifications & used the dim setting. Yesterday I charged it in the morning, by mid afternoon it was dead. Now it's completely dead, won't charge, won't turn on. I followed the instructions to clean with rubbing alcohol with no results.

Moderator edit: Subject for clarity

[dRed1]

Interesting, I too bought my Blaze back in Feb 16 and it just died as well.  Won't hold a charge and will only turn on when charging.

[AlejandraFitbit]

It's great to welcome you @dRed1 and @LaFavers. Thanks for troubleshooting this issue by yourselves.

If you are experiencing inconveniences with your trackers battery life, I recommend taking a look at this post, where you will be able to see some instructions to follow. 

Keep me posted about your tracker's behavior. 

[LaFavers]

Thank you for your response.

I've tried everything in that post.

I've cleaned it, charged it (it doesn't indicate anything while plugged in, just black screen); it won't restart by holding left & bottom right buttons.

It's completely dead.

Its 4 months out of warranty.

I loved it until the last couple of weeks when it started having problems.

I was about to buy my wife one as well but I can't if the expected life is less than 1 1/2 years.

[AlejandraFitbit]

Thanks for the information @LaFavers. I would like to know if you have already get in touch with our support team? Have you received a solution for this issue?

Hope to hear from you soon. 

[LaFavers]

Thank you.

Yes, I reached out to the support team & they are sending me a new one.

I'm very happy that FitBit backed up it's product in this way!!!

Thank you for your responses.

[dRed1]

WTF?!?!  They offered me 25% off my next purchase!  To rub salt in the wound it is from the original price and not even from the current sale prices.  This is such BS.  My family and I have been loyal Fitbit users for years now.  Looks like it is time to start shopping for a new platform (and I was looking forward to their new smart watch too).

LaFavers, I am glad that at least treated you right.

[AlejandraFitbit]

Those are great news @LaFavers, I am glad to hear that you will be receiving a replacement. At the moment of receiving you can do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Now @dRed1, it's great to see you around. Regarding to the discount, I recommend taking a look at our warranty policy, keep in mind that you can use that discount to purchase any of the Fitbit trackers.

Catch you later. 

[dRed1]

Thanks @AlejandraFitbit but I am familiar with the warranty policy.  My point is that I purchased my Blaze the same month and year as the OP.  Our Blazes both failed at the same time with a near identical problem.  OP was offered a replacement even though he was out of warranty.  And as tech support explained to me, they were only able to offer me a discount on a new purchase since I was out of warranty.

So, same tracker, same purchase date, same failure, same failure time, same out of warranty duration.  Different solutions.

[MarkFitz]

Exact same thing has happened to me.  Blaze is less than 6 months old

[easy253]

Bought a new Fitbit Blaze today.  I have charged it and have it synced to my laptop and phone.  However, it will not work outside of the charger.  When I remove it from the charger it goes blank and nothing will turn it back on.  I have tried resetting it (left button + lower right button) and nothing happens.  Nothing happens as in, it will not restart.  Did I get a lemon?  I see that there have been a lot of problems like this...any solutions that I may have missed?

[easy253]

Also, it shows Firmware Version 17.8.401.3 if that makes a difference.

[RunDiva12]

Try having it fail within a month. I have another on the way, but I have read enough problems of the same issues that I am positive they are only replacing my current one with another defective device. This has been done this to me in the past replaced my defective watch with another defective watch then offer me a coupon off my next device. Seriously consider, sending back my new watch and getting a  Garmin or a Samsung. I no longer have confidence in this company, I have yet to have a positive experience.

[LauraRLM]

I just experienced this is same EXACT issue and also have tried troubleshooting tactics.  The past week and a half it started missing sleep data and reading my heart rate, then two days ago completely set the days data to zero, and I've had to charge it at least once a day.  Now it's just 100% dead. 

[LauraRLM]

I also just looked it up and I purchased mine the same time as the other two people in this thread.  I didn't wear it for a while until this past year, so that's probably why it has lasted longer.  I'm very disappointed!