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Blaze is stuck

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‎02-13-2017 04:04 - last edited on ‎04-15-2018 04:08 by Moderator Alum

‎02-13-2017 04:04 - last edited on ‎04-15-2018 04:08 by Moderator Alum

HI

 

My Blaze is stuck in a reset loop. Have pinged an email to customer support, but in the meantime, has anyone an idea how to kick it out of this loop?

 

You cannot reset it via the left and bottom right buttons and it is not detectable by Bluetooth at the moment.

 

Any ideas?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎02-14-2017 11:39

‎02-14-2017 11:39

Hi @Horatio101. Welcome to the Community Forums! 🙂

 

That sounds pretty strange... Man Frustrated

 

I would say that you can leave it there until the battery runs out and see if after that, when putting it to charge it makes any difference. Or just put it to charge when you can to see if this gets it out of the reboot loop.

 

Let me know if that helps!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎04-13-2018 13:05

In response to FerdinandFitbit

‎04-13-2018 13:05

Same thing happened to my Blaze. letting the battery drain and recharge did not solve the Boot Loop.

It does not have any warranty anymore but would appreciate if there are ways it can be fixed.

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‎04-15-2018 04:09

In response to kriscythe

‎04-15-2018 04:09

It's great to see you around @kriscythe.

 

Thanks for troubleshooting this by yourself and would like to know if you have tried to restart your tracker? If you haven't, please restart it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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