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Dead Charge 2

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‎04-13-2018 12:30 - last edited on ‎04-15-2018 04:14 by Fitbit Moderator

‎04-13-2018 12:30 - last edited on ‎04-15-2018 04:14 by Fitbit Moderator

My Blaze 2 is completely 'dead'.  This happened during the night.  There are no flashing green lights on the back and no response when I put it on charge.  Any ideas? 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-13-2018 20:02 - last edited on ‎04-15-2018 04:15 by Fitbit Moderator

‎04-13-2018 20:02 - last edited on ‎04-15-2018 04:15 by Fitbit Moderator

Can you do a Restart when plugged in?
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If not  Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎04-15-2018 04:29

In response to WendyB

‎04-15-2018 04:29

@Petticoat Welcome! Thanks for being part of our Community! You can try cleaning the tracker's contacts with a toothpick or toothbrush and then use cotton with rubbing alcohol. After this try charging your tracker by plugging it for a couple of hours directly to your computer's usb port or use an UL listed usb wall adapter. Finally try the restart @WendyB suggested.

 

Let me know how it goes!

Alvaro | Community Moderator

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