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Blaze isn't registering active minutes

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‎07-26-2018 01:44 - last edited on ‎07-29-2018 04:15 by Moderator Alum

‎07-26-2018 01:44 - last edited on ‎07-29-2018 04:15 by Moderator Alum

Hi,

I'm getting really tired of my active minutes not being recorded? I have tried all solutions that have been posted so far and wondered if anyone could help? It seems the calories aren’t recording either so I’m guessing the 2 are related?

 

It was fine for a while then has just stopped, I can get over 16000 steps some days not to mention an hours cardio in a morning that I put through as a workout but it’s not recording or it is but, for example, this mornings workout  was 1 hour 7 minutes and I burnt 94 calories... and before we get into the MET I’m certainly burning more than this but it’s not registering! It’s quite discouraging and also means that the challenges I do with friends etc., seem that there is no point to me competing due to the fact I can’t win, haha. Any help please?

 

 

Moderator edit: subject for clarity

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‎07-29-2018 04:16

‎07-29-2018 04:16

It's great to see you around @SarahP1981.

 

Yes, you are right. Your active minutes will depend on how many calories you burned. Could you please tell me which troubleshoot have you tried so far? Also, I would like to know what activities you do in order to earn active minutes.

 

In the meantime, you can take a look at the following help articles:

 

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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