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Blaze just stopped working

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‎08-30-2017 23:29

‎08-30-2017 23:29

I was on a run yesterday evening, FitBit was fully charged, heart monitor still flashing but the screen now doesn't display anything and it's no longer counting steps etc when I check the app (which has been updated). Anyone that can advise me on what to do/reset?? 

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‎08-31-2017 04:12

‎08-31-2017 04:12

A warm welcome to the Community @Lissyva. If you haven't tried the restart process, I recommend restarting your Blaze by doing the following:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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