Blaze keeps locking up or shutting down

[mooreinusa]

Hi, I am having trouble with my Blaze locking up or screen shutting down. A reset has brought it back, but this should not happen every week.

[SilviaFitbit]

Welcome to the Community @mooreinusa! Thanks for the details that you've mentioned. I would like you to provide me with more details about it: 

- When you mentioned it's shutting down, what are you getting? Is the data resetting to 0? 

- Is the display not working when you mentioned locking up?

- Does this happen the same day every week?

- What exactly happens every week? 

Keep me posted! 

[Pinkbows27]

Does the screen go black? Mine did this last night for the first time and I am really confused as to why it happened. 

[mooreinusa]

I either get a blank screen and am unable to get to see anything until a reset. Or the today screen and the fitbit is locked up till a reset.

The data seems to stay but then sometimes I'll have to reset my fitbit and phone (sansung s6) to get the time to sync again as it seems to hold the time of the failure.

This all happens at random times and days. Nothing specific.

[mooreinusa]

Mine went blank the first time then ok for a bit after a reset

[SilviaFitbit]

Hey @mooreinusa and @Pinkbows27! Thanks for the details that you've mentioned. I'm glad both trackers are properly working now. I would like to get as many details as you can provide me, so I can share it with my team and they can provide you with a solution. 

If this happens again, let me know and if you can take a picture or a video of what happened, that would be perfect. 

Keep me posted. 

[mooreinusa]

Hi, my fitbit Blaze has been operating fine other than it no longer records any floors. I have reset it many times to no avail. I have reset my phone and connected it to my computer and still cannot get it to record my floors.Mark

[SilviaFitbit]

Thanks @mooreinusa! That's pretty weird, I've shared your post with Customer Support, they should reply back within the following days. 

Hope this helps! 🙂